We guarantee your satisfaction with every purchase. Please use the contact form to request a Return Merchandise Authorization (RMA) number.  Ship your unopened items in their original packaging with invoice/order and/or RMA number within 30 days of receiving your RMA number. Personalized items are not returnable or refundable. Buyer is responsible for return shipping fee unless items are returned due to being defective. Some seasonal items have a 14-day return policy.